Customer Service Representative 1 - Bowie

WesBanco Bank, Inc.•Bowie, MD

9d•$18 - $22

About The Position

The Customer Service Representative (CSR) is an initial point of contact for new and existing customers. The role accepts and accurately processes financial transactions according to Bank policies and procedures, provides excellent customer service, identifies referral opportunities, and directs referrals and more complex customer service issues to the appropriate individual or line of business. The CSR contributes to a positive work environment and supports the success of the Banking Center. The position handles a cash drawer and follows balancing, cash-handling, security, and audit procedures. It also involves answering incoming calls, making outbound customer calls as needed, maintaining knowledge of Bank products and services, and protecting confidential employee and customer information.

Requirements

High school diploma or GED required.
Minimum of 1 year of cash handling, sales, or customer service experience preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to interpret and follow written, verbal, and visual instructions and use sound judgment and common-sense decision-making.
Ability to handle problems involving several concrete variables in standardized situations.
Strong product knowledge appropriate to the level of selling and product promotion expected for the position.
Excellent organizational skills, ability to multitask, and flexibility.

Nice To Haves

Sound mathematical and analytical skills preferred.
Minimum of 1 year of cash handling, sales, or customer service experience preferred.

Responsibilities

Model the standards of the Bank's Mission, Vision, and Pledge.
Accept and accurately process financial service transactions.
Manage the CSR cash drawer and follow cash-handling and balancing procedures.
Comply with security and audit procedures.
Protect confidential employee information and customer business information.
Answer incoming telephone calls and perform additional duties supporting the Banking Center.
Meet assigned individual referral goals.
Identify referral opportunities and direct them, along with complex customer service issues, to the appropriate individual or line of business; follow up to ensure customer needs are met.
Complete outbound customer calls as needed to support Banking Center sales and service needs.
Develop and maintain working knowledge of the Bank's products and services.

Benefits

17 days of paid time off (PTO).
5 days of short-term disability (STD).
11 annual paid holidays.
Medical, dental, and vision benefits.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group Life and Long-Term Disability coverage.
Optional Life coverage.
Access to voluntary benefits including cancer, term and universal life, accident, short-term disability, and critical illness policies, as well as other ancillary benefit products.
401(k) with employee match.
Eligible for approved overtime and referral incentives.