Teller/Customer Service Representative (Camp Bowie)

PrimeLending•Fort Worth, TX

20d

About The Position

PlainsCapital Bank is seeking a Teller/Customer Service Representative at its Camp Bowie branch. The role processes a variety of financial transactions, including check cashing, deposits, withdrawals, transfers, loan payments, and change orders. It also supports customers with opening accounts, ordering checks, issuing debit cards, maintaining existing accounts, and other account-related needs. The position provides customer service in person, by telephone, and by mail, and performs branch operations and cash-balancing duties.

Requirements

High school diploma, GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic mathematical calculations and use a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Excellent time-management, organizational, and problem-solving skills, with the ability to multitask in a deadline-driven environment.
Excellent PC skills, including Microsoft Office word processing and spreadsheets, as well as custom applications and systems.
Self-motivation, strong initiative, a high level of accountability, and attention to detail.

Responsibilities

Provide excellent customer service through prompt acknowledgment, a friendly and courteous disposition, a professional image, and accurate transaction processing.
Process financial transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders.
Respond to routine inquiries about bank products and services from customers and employees, in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required; and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits.
Scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services.
Explain account and product options, assess customer needs, guide customers in product selection, or refer them to the appropriate business line.
Enter customer information and prepare required documentation for new accounts.
Review and explain required account documentation and obtain appropriate signatures.
Maintain customer accounts and provide account-related customer service, including address changes, stop-payment requests, e-statement requests, and account closures according to applicable procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.