(INSTORE) Teller/Branch Service Specialist - 158th & Walker

OnPoint Credit Union•Beaverton, OR

1d•Onsite

About The Position

OnPoint is a community-owned credit union in Oregon that emphasizes investing in employees, members, and the community. The Teller/Branch Service Specialist serves as a welcoming point of contact for members and non-members, processes routine financial transactions, and helps members identify products and services that support their financial needs. The position is based at an in-store branch located inside a Fred Meyer or Safeway store. Employees at in-store locations are eligible for an in-store differential. The role requires delivering attentive member service, accurately processing and documenting transactions, maintaining and balancing a cash drawer, and helping manage lobby traffic. Tellers answer questions, identify member needs, provide information about current financial services and tools, and refer members to appropriate staff or open products and services as appropriate. The position also includes working toward product and service cross-sale goals and completing additional duties assigned by the Management Team. Branch operating hours are Monday through Friday, 9 AM–6 PM, and Saturday, 9 AM–3 PM. Employees may be required to work a combination of hours across the workweek, Monday through Saturday. Starting pay is $22.00 per hour; the posting notes that no specific banking experience is required, while also listing a minimum of 6–12 months of prior teller, retail sales, or customer-service experience involving cash handling as a qualification.

Requirements

High school diploma or GED.
At least 6–12 months of prior teller experience at a financial institution, retail sales experience, or customer-service experience involving cash handling.
Ability to coordinate multiple assignments and prioritize work.
Ability to work effectively both independently and as part of a team to meet or exceed goals.
Proficiency in cash counting, arithmetic, a ten-key calculator, and basic computer skills.
Strong member-service, sales, interpersonal communication, problem-solving, motivation, organization, and self-management skills.
Ability to comprehend and comply with applicable requirements.
Ability to assist with or lift 50-pound bags of coin.
Ability to stand for extended periods, up to four hours at a time.

Nice To Haves

Bilingual skills are highly desired.

Responsibilities

Welcome members and non-members with friendly greetings, attentive body language, and conversation, and ensure their needs are met.
Process and accurately document teller transactions according to established procedures.
Determine the acceptability of negotiable items and member identification.
Identify and address members’ questions and concerns and offer solutions.
Engage members to uncover their needs and cross-sell products and services.
Refer members to appropriate staff or open products and services as appropriate.
Assist with lobby traffic management so members are helped promptly and feel welcome.
Stay informed about the credit union’s financial services and tools and educate members about new offerings.
Maintain and balance the cash drawer within credit union guidelines.
Work actively to meet or exceed product and service cross-sale goals.
Perform additional duties as required by the Management Team.