Part-time Teller/Branch Service Specialist - Murrayhill

OnPoint Credit Union•Beaverton, OR

9d•Onsite

About The Position

OnPoint is a community-owned credit union that emphasizes investing in employees, members, and the community. The Teller is a welcoming point of contact for members and non-members, processing routine financial transactions and helping members identify products and services that meet their financial needs. This role provides member service in a branch environment and may require working a combination of hours Monday through Saturday. Starting pay is $22.00 per hour.

Requirements

High school graduate or GED.
At least 6–12 months of prior experience as a teller at a financial institution, in retail sales, or in a customer-service position involving cash handling; the posting also states that no specific banking experience is required with six months of sales and/or customer-service experience.
Ability to coordinate multiple assignments and prioritize work.
Ability to work effectively both independently and as part of a team to meet or exceed goals.
Proficiency in counting cash, arithmetic, using a ten-key calculator, and basic computer skills.
Strong member-service, sales, interpersonal communication, problem-solving, organization, motivation, and self-management skills.
Ability to understand and adhere to compliance requirements.
Ability to assist with or lift 50-pound bags of coin and stand for extended periods, up to four hours at a time.
Demonstrate urgency when assisting members.

Nice To Haves

Bilingual skills are highly desired.

Responsibilities

Welcome members and non-members and provide attentive, friendly service that addresses their needs.
Process and accurately document teller transactions according to established procedures.
Determine whether negotiable items and member identification are acceptable.
Identify and address members’ questions and concerns, offering appropriate solutions.
Engage members to uncover needs and cross-sell products and services; refer members to appropriate staff or open products and services as appropriate.
Assist with lobby traffic management so members are helped promptly and feel welcome.
Stay informed about the credit union’s financial services and tools and educate members about new offerings.
Maintain and balance a cash drawer within credit union guidelines.
Work to meet or exceed product and service cross-sale goals.
Perform additional duties as required by the Management Team.