Teller - Area Floater
About The Position
As a Teller – Area Floater at First Commonwealth, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller – Area Floater, you can change people’s lives. You will cover a number of Financial Solutions Centers with a designated Area and be assigned a schedule which will require your flexibility and availability to travel to the assign Financial Solutions Centers.
Requirements
- A high school diploma or equivalent.
- Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
- Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
- Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
- A valid driver’s license and ability/willingness to travel regionally.
Responsibilities
- Protect the privacy and the security of our customers
- Process daily transactions and be alert to fraud
- Follow proper cash handling, teller differences and dual control guidelines
- Always maintain proper cash limits including drawer, vault and total FSC limits
- Mitigate risk by adhering to FCB policies, procedures and processes
- Ask questions and seek guidance
- Engage in productive conversations on inbound calls and at the drive thru
- Utilize marketing campaigns to inform customers about our products and promotions
- Ask for referrals and advocate for the Refer-A-Friend program
- Partner with your team to uncover additional needs based sales opportunities
- Conduct service related outbound calls and achieve assigned call goal
- Identify partner referrals by asking purposeful questions
- Obtain unsecured lending certification to uncover non-real estate secured lending opportunities
- Take ownership of your own development
- Progress toward completion of Pathways
- Learn BUILD and BUILD 2.0, our sales conversation framework
- Become a subject matter expert on our digital products
- Stay informed with Need2Know and First2Know
- Complete all required trainings in a timely manner
- Live our Mission and Core Values
- Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
- Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
- Promptly follow-through and ensure you are the single contact for problem resolution
- Follow the “One to say YES, two to say NO” rule
- Maintain the highest standard of conduct and account integrity for yourself and your team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
