Teller 1

Community Financial System, Inc. • Valatie, NY

5d • Onsite

About The Position

The Teller is a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and helps customers with everyday banking needs. Tellers listen to customers, provide information about products, services, and digital tools, and connect customers with appropriate branch partners.

The position requires attention to detail, compliance with security and operational standards, and a commitment to positive customer experiences. The Teller collaborates with branch colleagues, supports branch operations and customer flow, participates in training and development, and may travel to nearby branches or training locations as needed. The stated schedule is 30 hours per week, with flexible hours based on branch needs.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistent demonstration of the company's core values: Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be at least 18 years old.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers and provide professional, friendly, accurate, and efficient service.
• Process routine deposits, withdrawals, payments, check cashing, and other financial transactions while verifying customer identity and available funds.
• Balance the cash drawer within established guidelines and follow cash-handling procedures.
• Listen to customers’ needs and provide information on relevant banking products, services, and digital tools.
• Refer customers to appropriate branch team members or specialists for additional services and more complex financial needs.
• Assist with routine inquiries and concerns, escalating more complex issues when appropriate.
• Support lobby management and customer flow by directing customers to the appropriate team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
• Collaborate with team members to support branch operations and customer experience goals.
• Contribute to a positive, inclusive, and respectful work environment and support branch goals through effective customer engagement.
• Protect customer and bank information; follow security, authentication, dual-control, and confidentiality procedures.
• Watch for unusual or suspicious transactions or behavior, follow fraud-prevention procedures, and escalate concerns.
• Follow branch operating standards, including opening and closing procedures and documentation requirements.
• Support internal audits, reviews, and regulatory requests as needed.
• Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Attend branch meetings, training programs, and professional development opportunities, including travel to training locations as required.
• Travel to nearby branches as needed to support staffing and service levels.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential annual merit increase
• Applicable training travel expenses, such as mileage and lodging, covered or reimbursed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED