Telesales Associate - Remote (CA)

Just Energy

2d•Remote

About The Position

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and strong customer focus are essential qualities for success in this role. Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday). Individual schedules vary but typically include 4 weekdays and 1 weekend day per week.

Requirements

High school diploma or equivalent (College or university education is a plus)
Proven track record in sales, preferably in a call center or Telesales environment
Excellent verbal communication skills with the ability to build rapport and engage customers.
Persuasive and confident sales approach with strong negotiation skills
In depth knowledge/understanding of sales processes
Active listening and consultative selling abilities
Results-oriented mindset with a focus on achieving and exceeding sales targets.
Strong computer skills with the ability to utilize multiple systems simultaneously
Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day
Must have access to reliable high-speed internet, hardwired connection is recommended

Nice To Haves

College or university education is a plus

Responsibilities

Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
Efficiently navigating our order entry system(s) as necessary
Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
Accurately documenting interaction details
Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
Build rapport and establish positive relationships with customers to foster trust and loyalty.
Staying educated on corporate initiatives, market changes and process changes.
Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.