TeleSales Retention Representative - Remote in CA - Must be licensed in CA

Alignment Health•San Jose, CA

1d•Remote

About The Position

Alignment Health is dedicated to transforming healthcare for seniors and the chronically ill by providing high-quality, low-cost care. The company fosters a dynamic environment with opportunities for growth and innovation. The Telesales/Retention Representative is responsible for generating leads to achieve and surpass individual sales targets for new enrollments and to assist in retaining existing members within the company's health plans. This position is remote, based in California, and requires a Health and Life license.

Requirements

Minimum 1 year customer service experience.
High School Diploma or GED.
Solid knowledge and understanding of the CMS Marketing Guidelines.
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors.
Ability to perform mathematical calculations and calculate simple statistics correctly.
Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
Must have active Health and Life license and maintain life/health insurance license within respective selling states.

Nice To Haves

Medicare Health Plan knowledge and/or health insurance background.
Bachelor's degree.
Bilingual.

Responsibilities

Meets and exceeds monthly goal and retention of existing members.
Handles inside/in-bound telephone inquiries from prospective members, providers, and other community partners seeking information regarding all lines of business.
Directs prospects to the field sales team when needed.
Conducts outbound calls relevant to enrollment/disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries.
Submits daily activity production reports and/or monthly reports as required.
Ensures that information and assistance provided is within the standards established by all applicable federal /state laws and regulations and Alignment Health Plan’s Compliance Department.
Understands of new updates related to company and/or CMS and marketing guidelines required.
Participates with competitor analysis (SWOTs) Strength, Weakness, Opportunities and Threats within respective market(s) and/or territories as required by management.
Supports other projects within the Sales and Marketing Department as directed by the Management Team.
Other duties may be assigned.