Telephony Systems Coordinator

AssistRx • Orlando, FL

10d

About The Position

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers. This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.

Requirements

• 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience
• Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.)
• Basic understanding of call center environments and IVR functionality
• Strong troubleshooting and communication skills
• Ability to learn new systems and technologies quickly
• Organized with strong attention to detail
• Comfortable working in a fast-paced environment

Nice To Haves

• Healthcare or call center experience is a plus, but not required
• Relevant certifications or technical coursework are a plus

Responsibilities

• Day-to-day support of telephony and call center systems
• Troubleshooting system and user issues
• IVR updates and maintenance
• User setup and onboarding support
• Basic reporting and campaign support
• Coordination with third-party vendors when issues arise
• Maintaining and improving existing call flow functionality
• Provide day-to-day support for Call Center telephony systems
• Troubleshoot telephony and user-related issues
• Support inbound and outbound call campaigns
• Assist with IVR administration and updates
• Generate and review basic call center reporting
• Support onboarding activities for new clients and users
• Work cross-functionally with operations and internal support teams
• Escalate complex issues appropriately
• Maintain documentation and support processes
• Assist with system enhancements and process improvements

Benefits

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, & short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed