Telephony Systems Administrator (SA1.5) (Government)
About The Position
AT&T Global Public Sector is seeking a detail-oriented Telephony Systems Administrator to maintain reliable, compliant, and secure communications systems supporting customer operations. The role provides overall system administration for an enterprise-wide Cisco Unified Communications Manager and related systems. This is a full-time, onsite role performed at the designated work location five days per week in Columbia, Maryland. No relocation is offered. The position requires a TS/SCI clearance with polygraph and DoD 8570 IAM Level 2 qualification. The annual salary range is $89,200–$129,400; individual starting salary may depend on geography, experience, expertise, and education or training.
Requirements
- Seven years of experience as a system administrator in programs and contracts of similar scope, type, and complexity.
- Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university; five additional years of system administrator experience may substitute for the degree.
- Experience configuring and administering common TDM and VoIP telephone call manager systems, such as Nortel Meridian PBXs and Cisco Unified Call Manager.
- Large-scale Cisco Voice implementation experience in a multi-cluster environment and with data networking infrastructure.
- Working knowledge of H.323 and SIP.
- Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.
- DoD 8570 IAM Level 2 qualification.
- TS/SCI clearance with polygraph.
Responsibilities
- Provide overall system administration for enterprise-wide Cisco Unified Communications Manager and related systems.
- Plan regular maintenance tasks, including updates and upgrades.
- Maintain current and accurate documentation of system configurations.
- Design, administer, and analyze corporate dial plans and traffic routes for the voice network structure.
- Administer and monitor voice systems for performance and SLA attainment.
- Support lower-tier break/fix resolution and move, add, change, and deactivation requests for telecommunications systems.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days per year and nine company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available beyond what state and local law require
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental critical illness, accident, hospital indemnity, and group legal benefit programs
- Employee Assistance Programs
- Employee wellness programs
- Employee discounts on eligible AT&T mobility plans and accessories, internet and fiber where available, and wireline phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
