Telephony Technician

Leidos • Suitland, MD

2d • $59,150 - $106,925 • Onsite

About The Position

Leidos is seeking a Telephony Technician to support the Office of Naval Intelligence mission at the National Maritime Intelligence Center in Suitland, Maryland. The role helps maintain and enhance critical voice communications systems supporting national security operations. The technician works with a team to ensure reliable telephone services, provide customer support, and assist in modernizing legacy telephony technologies. The scope of the position and compensation will be aligned with the selected candidate’s experience and expertise.

Requirements

• Active TS/SCI clearance in DISS and required program access.
• Active Security+ or higher certification.
• Experience with enterprise telephony systems, including PBX, voicemail, wiring, and cabling.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Education and experience: Bachelor’s degree with 2+ or 4+ years of experience; Associate’s degree with 4+ or 6+ years of experience; or high school diploma/GED with 6+ or 8+ years of experience.

Nice To Haves

• Experience with Nortel/Avaya PBX or CallPilot systems.
• Background supporting DoD or IC environments.
• Familiarity with Unified Communications technologies.

Responsibilities

• Support day-to-day operation and maintenance of enterprise telephone systems, including PBX and voicemail platforms.
• Complete moves, adds, and changes for users and equipment, ensuring accurate updates to system databases.
• Troubleshoot telephony issues, diagnose service disruptions, and coordinate repairs as needed.
• Provide responsive customer service, user training, and support for service requests in accordance with established SLAs.
• Assist in transitioning from legacy telephony systems to modern enterprise solutions.

What This Job Offers

• Job Type: Full-time