Telephony/IVR Developer

The Timberline Group • Saint Louis, MO

6d • Remote

About The Position

We are seeking an experienced IVR developer with AWS Connect experience for a 6+ month remote contract role, with the potential for conversion or extension. The ideal candidate will have experience building contact flows (both call and chat) in AWS Connect and a strong understanding of software development and design, particularly for business-critical contact center applications. The primary responsibilities include analyzing, designing, implementing, and testing customized software applications.

Requirements

• Experienced IVR developer with AWS Connect experience.
• Experience building contact flows (both call and chat) in AWS Connect.
• Strong knowledge of software development and design.
• Experience working to develop business-critical applications for contact centers.
• Node.JS
• AWS Lambda and DynamoDB
• Terraform
• Legally authorized to work in the US without sponsorship.

Nice To Haves

• Genesys Dialer
• Amazon Connect
• AWS SQS, Firehose and Event Bridge

Responsibilities

• Participate in the design, development, and delivery of solutions on IVR solutions.
• Develop efficient and high-performance call flows.
• Create unit tests to maximize code coverage and cover end-to-end business scenarios.
• Support existing architecture and code.
• Document call flows and design as needed.
• Work with other teams to understand scope and design efficient solutions.
• Collaborate within the Agile framework, fostering a team approach to software development and delivery.
• Ensure all code developed follows DevOps practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed