Telephonic Nurse Practitioner (Part-Time) - New York License Required

UnitedHealth Group•New York, NY

10d•$125,000 - $175,000•Remote

About The Position

The Telephonic Nurse Practitioner is a part-time, remote advanced practice clinician role within Optum’s Telehealth Urgent Care program. The clinician provides telephonic and, when clinically needed, video care and direction to patients, caregivers, and facility staff across care settings. The program provides 24/7 coverage, including holidays, and this position requires a minimum commitment of 20 hours per week, with weekday evening and night shifts making up most weekday hours, rotating weekend coverage, and holiday shifts. The schedule may cover multiple markets and teams. Work must be performed from a secure location to protect patient privacy. The role delivers cost-effective, quality care for medical and behavioral, chronic, and acute conditions in collaboration with physicians or specialty providers. It includes comprehensive assessment and compliant clinical documentation, evidence-based practice, care coordination as members transition between care settings, monitoring and adjusting care plans, reviewing orders and interventions, and discussing advanced care planning. The clinician also contributes to quality initiatives and program improvements, communicates effectively with patients, families, facilities, providers, and internal colleagues, and completes required training. The position offers the flexibility to work remotely from anywhere within the U.S., subject to the stated licensure and work requirements.

Requirements

At least 3 years of clinical experience as an advanced practice clinician.
Active, unrestricted Nurse Practitioner license in New York and ability to begin the process of obtaining additional licensure before the start date.
Ability to obtain a collaborative practice agreement, if applicable in the state of practice.
Where applicable, obtain licensing-board approval to practice autonomously or without formal supervision, or begin and complete the stated application process within the specified timelines.
Graduate of an accredited Master of Science in Nursing or Doctor of Nursing Practice program.
Active national Nurse Practitioner certification through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center in Family Nurse Practitioner, Adult Nurse Practitioner, Gerontology Nurse Practitioner, or Adult-Gerontology Acute Care Nurse Practitioner.
Current, active DEA licensure and prescriptive authority, or ability to obtain them after hire, subject to state regulations and unless prohibited in the state of practice.
Ability to work scheduled shifts in accordance with scheduling policies.
Proficient computer skills, including ability to document medical information in written and electronic medical records.
Ability to commit to at least 20 hours per week and meet the role’s evening/night, rotating weekend, and holiday coverage expectations.

Nice To Haves

Active, unrestricted Nurse Practitioner license in Massachusetts.
Experience meeting the medical needs of patients with complex behavioral, social, or functional needs.
Experience working in a nursing home or with seniors in an acute care facility.
Understanding of geriatrics, chronic illness, and acute disease management.
Understanding of advanced illness and end-of-life discussions.
Demonstrated ability to develop and maintain positive customer relationships.
Demonstrated adaptability to change.

Responsibilities

Use the provided telephonic platform to take and place calls coordinating and managing member care among caregivers, facilities, hospitals, primary care providers, and Optum field colleagues.
Use a video platform when clinically needed.
Work from a secure location to maintain patient privacy.
Use the EMR proficiently to provide acute care during assigned shifts, including holiday hours.
Deliver cost-effective, quality care to members.
Manage medical and behavioral, chronic, and acute conditions in collaboration with a physician or specialty provider.
Perform comprehensive assessments and document findings concisely and comprehensively in compliance with documentation requirements and CMS regulations.
Ensure encounter documentation supports the diagnosis and that all quality elements are addressed and documented.
Use evidence-based practice guidelines and complete mandatory education and MyLearning training.
Coordinate care as members transition between levels of care and care settings.
Monitor member and family needs and facilitate adjustments to care plans as conditions or circumstances change.
Review orders and interventions for appropriateness and response to treatment, identifying a care plan that aligns with patients’ needs and wishes.
Conduct advanced care plan conversations with members and families.
Evaluate care plans for cost effectiveness while meeting the needs of members, families, and providers and helping reduce high costs, poor outcomes, and unnecessary hospitalizations.
Provide excellent customer service to members, families, facilities, interdisciplinary care teams, and Optum staff.
Communicate regularly and effectively with internal and external parties, including physicians, patients, decision-makers, nursing facilities, field staff, and provider groups.
Meet shift scheduling and attendance expectations, including required evening, night, rotating weekend, and holiday coverage.
Contribute original thinking and creative approaches to developing improved methods for addressing concerns and issues.
Function independently and responsibly with minimal supervision, and demonstrate initiative in meeting individual, team, and organizational goals.
Participate in quality initiatives.
Check Optum email intermittently for required training, communications, and monthly scheduling.
Adhere to UnitedHealth Group’s Telecommuter Policy when working remotely.