Telephonic Medical Assistant AHMG Diabetes and Endocrinology

AdventHealth•Orlando, FL

5d•Onsite

About The Position

AHMG Diabetes and Endocrinology Health Navigation Clinical Call Center is seeking a Telephonic Medical Assistant. This role involves providing whole patient care, managing chronic diseases, and ensuring efficient office flow within a fast-paced environment. The Medical Assistant will be responsible for patient intake, documenting results, educating patients, and maintaining compliance with organizational standards and safety policies. They will also support teamwork and maintain patient confidentiality.

Requirements

Knowledge of health care field and medical terminology [Required]
Knowledge of chronic disease management [Required]
Knowledge of and ability to utilize internal and external resources [Required]
Expertise in patient advocacy and navigating complex systems [Required]
Ability to function and assist others in stressful, fast-paced environments and effectively apply stress management techniques [Required]
Ability to resolve issues and work independently within the scope of their certification [Required]
Ability to exercise sound judgement, diplomacy and a professional demeanor [Required]
Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements [Required]
Experience with computers required [Required]
High School Grad or Equiv [Required]
Basic Life Support - CPR Cert (BLS) [Required]
American Association Medical Assistants (CMA) [Required] OR Clinical Medical Assistant Certification (CMAC) [Required] OR Registered Medical Assistant (RMA) [Required] OR National Medical Assistant (NCMA) [Required] OR Certified Clinical Medical Assistant (CCMA) [Required] OR Nationally Registered Certified Medical Assistant (NRCMA) [Required]

Nice To Haves

1+ year of related work experience [Preferred]

Responsibilities

Stays up to date and familiar with all policies and procedures, ensuring compliance with organizational standards.
Maintains education requirements for the position and demonstrates competency through annual clinical competencies and written tests.
Ensures efficient office flow by preparing patients and equipment for treatment, initiating testing, and documenting results in the practice’s designated system.
Maintains OSHA regulatory enforcement and other office compliance, following safety processes and policies.
Provides whole care to patients during office visits, including intake, test results, screenings, labs, medication administration, and closure of care gaps.
Maintains confidentiality of employees' and patients' administrative and medical information.
Supports staff teamwork by assisting patients, visitors, and co-workers when necessary.
Performs clinical intake according to policy and procedures, including screenings, history taking, vital signs, and medication reconciliation.
Assists with minor procedures associated with specialty and ensures accurate documentation at the time of service or results.
Educates patients regarding tests, medications, and diet, providing clear and accurate instructions.
Monitors and manages inventory, ensuring adequate supplies and functioning medical equipment.
Performs other duties as assigned.