Telephonic Care Coach - Bilingual English/Spanish

CenterWell

2d • $53,700 - $72,600 • Hybrid

About The Position

Become a part of our caring community. As the Telephonic Care Coach, you will report directly to the Manager, Care Management. You will be responsible to: Employ a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. Identify and resolve barriers that hinder effective care. Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, and conversations with member. Understand own work area professional concepts/standards, regulations, strategies and operating standards. Make decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Use your skills to make an impact.

Requirements

• Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance.
• 2 or more years of related experience.
• Proficiency with the following Microsoft Office Programs: Outlook, Teams, Excel, and SharePoint.
• Ability to use a variety of electronic information applications/software programs.
• Exceptional verbal/written communication and interpersonal skills.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

• MA Star Gap Closure Initiatives.
• Bachelor's degree in health and human services field.
• Prior experience with Medicare & Medicaid recipients.
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources.

Responsibilities

• Employ a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources.
• Identify and resolve barriers that hinder effective care.
• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, and conversations with member.
• Understand own work area professional concepts/standards, regulations, strategies and operating standards.
• Make decisions regarding own work approach/priorities, and follows direction.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree