Telephone Sales Representative (FULL-TIME)
About The Position
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience. Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Excellent communication and persuasive selling skills.
- Strong customer service orientation.
- Basic computer proficiency.
- Ability to multitask while navigating multiple systems.
- Goal-oriented with a positive attitude.
- Ability to thrive in a performance-driven environment.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Nice To Haves
- One year of inside sales, retail sales, customer service, or contact centre sales experience.
- Experience working with sales metrics and performance goals.
Responsibilities
- Make and receive customer calls to promote products and services.
- Build rapport and establish trust with prospective and existing customers.
- Identify customer needs and recommend appropriate solutions.
- Explain product features, benefits, and pricing clearly.
- Overcome objections and confidently close sales opportunities.
- Accurately document customer interactions and sales activities.
- Meet or exceed individual sales and performance targets.
- Maintain product knowledge and stay current on promotions.
- Follow all company policies and compliance requirements.
- Participate in regular coaching sessions and sales training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
