Telephone Room Supervisor (Full-Time/Day) Torresdale
Thomas Jefferson University•Northeast Philadelphia, NE
•Onsite
About The Position
Responsible for the daily operation of the Telephone Room and staff. Provides supervision and support of staff as it relates to meeting established grades of service within the Jefferson division and its clients and customers. Promotes Service Excellence as the primary goal of the Telephone Room. Day shift with flexibility to cover evening shift or overnight, when needed.
Requirements
- High School Diploma required.
- At least three years’ supervisory or lead experience.
- At least five years of telephone operator experience.
- Strong Service Excellence skills.
Responsibilities
- Answers phones/responds to CODES
- Trains new personnel on all aspects of the Telephone Operations including all CODES.
- Tracks all CODES in log
- Triages concerns/issues
- Perform call monitoring for staff performance.
- Prepares monthly staff performance and statistical reports.
- Maintain time record cards and Telephone Room employee personnel files.
- Triages on call needs for team as appropriate.
- Create and maintain schedule for staff
- Covers shifts on an as needed basis due to call outs/lack of coverage.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
