Living Room Supervisor-Day

One Hope United • Springfield, IL

6h • Onsite

About The Position

The Mobile Crisis Supervisor is responsible for supervising the delivery of services in the Living Room Program in accordance with all program guidelines.

Requirements

• Master's in Human Services or related field
• License preferred: LCPC, LCSW, LSOE, etc.
• 2 years related experience in leadership
• Valid driver’s license and an acceptable driving record with OHU-required levels of auto insurance coverage.
• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• Ability to function well in a team environment.
• Ability to demonstrate project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

Responsibilities

• Manages the DAYTIME Living Room system, including referral intake and/or client emergencies.
• Assists with 24/7 on-call responsibilities to ensure staff members have access to leadership at all times.
• Reviews client intake information and determines referral acceptance and case assignment.
• Oversees case responsibilities and provides guidance in case planning.
• Provides weekly supervision to professional and para-professional staff on therapeutic approaches with clients and offers administrative case support.
• Reviews all written documents created by staff.
• Reviews funding source policies and procedures, updates procedures to meet state requirements, and trains staff to implement them.
• Ensures consistency in case files by reviewing that documentation is filed accordingly.
• Ensures that staff handles unusual incidents promptly and effectively.
• Completes various outcome reports, as required.
• Participates in required meetings and trainings with the funding source.
• Provides staff with training, education, ongoing supervision, and support.
• Engages staff in professional development.
• Monitors program expenditures to ensure compliance with budgetary constraints.
• Ensures adherence to contractual obligations with the funding source.
• Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary.
• Handles client, staff, caretaker, and/or collateral complaints and grievances.
• Conducts regular unit/team meetings with staff.
• Participates in various collateral and community groups to promote agency programs and presence, creating community linkages and opportunities.
• Participates in public speaking engagements to promote agency programs and services.
• Participates in agency management meetings and work groups.
• Assists CQI in the development of agency documentation to enhance programming and to meet the requirements of the funding source policies and procedures.
• Works to ensure quality of service and the achievement of program outcome goals.
• Provides direct service to children and families in the absence of assigned staff.
• Manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlined by the funding source.
• Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
• Ensures that staff at all levels closely monitor client safety and are appropriately responsive to any situation that poses a risk to or by a client.
• Completes and submits performance appraisals in a timely manner.
• Maintains a positive organizational culture.
• Oversees interns.
• Performs duties independently.
• Performs other duties as assigned.

Benefits

• Tuition assistance up to $2500 per fiscal year
• Up to 4 weeks paid Vacation Days
• Up to 6 paid Personal Days
• 1 paid Mental Health Day
• Up to 5 paid Sick days annually
• Medical, dental, vision
• 403 (b) retirement
• Flexible spending accounts
• Health savings account
• Dependent care
• Commuter and transit
• Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability
• Agency-paid long-term after 1 year of employment
• Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Voluntary Pet Insurance
• Employee Assistance Program with 6 free counseling sessions
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager