TELEPHONE OPERATOR

Premier Health•Middletown, OH

3h•Onsite

About The Position

The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment. The Atrium Medical Center (AMC) operator provides dispatch services, entering and processing facility work orders for Maintenance and patient clinical work orders for Clinical Engineering. The AMC operator communicates emergency work order requests as needed

Requirements

High School completion / GED
Typing test - 30 minimum words per minute
1 - 3 years of job-related experience
Customer service experience
Demonstrates good computer literacy with basic proven skills using Microsoft.
Basic Office equipment skills and keyboard proficiency required – 35 words a minute
Able to sit for long periods of time with limited mobility and wear a headset
Excellent voice modulation and grammar.
Demonstrates good organizational and multitasking skills.
Good verbal and nonverbal skills.
Ability to interact with all socioeconomic individuals.
Flexible and able to work under stressful conditions
Demonstrates critical thinking, problem solving, and good judgment.
Demonstrates good time management skills.

Nice To Haves

Telephone operator or high call volume management experience

Responsibilities

Provides a welcoming and positive first impression of Premier Health.
Processes incoming, outgoing, network and interfacility calls regarding hospital services.
Provides on-call information and processing.
Provides patient information and directory assistance.
Monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station).
Communicates emergencies using the public broadcast system (PBX), wireless and/or Vocera messaging, and enterprise on-call scheduling system.
Monitors and documents a response team log and a log of each emergency for regulatory reporting.
Processes pages via audio, wireless messaging, and/or radio equipment.
Provides dispatch services, entering and processing facility work orders for Maintenance.
Processes patient clinical work orders for Clinical Engineering.
Communicates emergency work order requests as needed.