Telephone Operator
The US Oncology Network•Spokane Valley, WA
•Onsite
About The Position
This position is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the Cancer Care Northwest Compliance Program, to include the Code of Ethics and Business Standards.
Requirements
- A High School Diploma or a General Education Degree
- 3-5 years’ office experience preferably in a medical office
Responsibilities
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
- Provides pleasant and helpful phone contact for callers.
- Responsible for opening and closing the switchboard.
- Performs clerical duties as assigned to maintain workflow in the department.
- Performs all other duties/responsibilities as necessary or assigned.
Benefits
- Salary DOE – $18.38 – $25.73
- Benefit Information https://careers.usoncology.com/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
