Telephone Operator

UPMC•New Castle, PA

1d•Onsite

About The Position

UPMC Jameson is looking for a Full-Time Telephone Operator who thrives on connecting people and keeping things running smoothly. If you’re a customer service pro who enjoys a fast-paced environment, loves helping others, and can confidently direct calls, this could be the perfect fit for you. Bonus points if you’re familiar with medical terminology! Training will initially occur across all shifts, followed by a regular schedule of 3:30 PM – 11:30 PM on varying days. You'll also lend a hand every other weekend and holidays as needed (no on call or travel required!). What You’ll Do: Be the friendly, reliable voice on the other end of the line—serving as the main point of contact for patients, visitors, and hospital staff. From everyday calls to urgent situations, you’ll play an important role in keeping communication flowing across the entire hospital.

Requirements

High school graduate or equivalent required.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience required.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Nice To Haves

Familiarity with medical terminology.

Responsibilities

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine caller's requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.