Telephone Operator (On-Site) Full-Time and Part-time) (Nights)
About The Position
The Operator will provide indirect patient care in a fast-paced Telephone Call Center. Obtains and verifies demographics from callers when applicable. Performs clerical duties and has the ability to multitask in a high call volume atmosphere. Meets the communication needs of the patient/family, and the medical staff. Responsible for call monitoring, transferring and paging hospital staff, forwarding telephone calls in a fast, efficient and courteous manner and provide general physician paging services as required. Handles emergency code operations for hospital sites, monitors emergency alarms and processes. Communicates all necessary changes, enhancements and procedures to all necessary department teams. Participates in performance improvement activities as well as Network wide initiatives.
Requirements
- High School Diploma / GED required
- 1 year Call Center experience preferred
- Previous experience in a role utilizing medical terminology preferred
- Previous general computer experience with data entry required
- Previous EPIC experience preferred
Responsibilities
- Provides callers with appropriate information by promptly answering all inbound and internal calls in a professional manner; identifying the hospital and using appropriate salutations.
- Places, receives, and routes a high volume of calls via switchboard or other applications.
- Maintains working knowledge of switchboard and staff paging features and functions.
- Page members of the hospital staff via radio, paging system(s) and/or public address systems.
- Notify required on-call personnel of emergency situations.
- Covers Emergency Operator Station, monitoring alarms and alerts to provide notification and dispatch services to security and emergency on call teams as required by the given situation.
- Provides base communication support for Emergency Coordinator and/or Hospital Supervisor to assist situation command and control.
- Ability to multitask and prioritize accordingly.
- Demonstrates good listening skills and customer service.
- Demonstrates a complete knowledge of job responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
