Telephone Operator Evenings - rotating shifts 2:00pm - 11:30pm
About The Position
The Telephone Operator serves as the primary point of access to the health system for inbound calls. The role receives, screens, and disperses incoming calls; places outgoing calls; provides answering services; and responds to emergencies, alarms, and traumas. The operator makes overhead announcements and coordinates with security dispatch. This position works evening hours that rotate within the 2:00 p.m. to 11:30 p.m. shift, including rotating weekends and holidays. Work is typically performed in an office environment. The operator is accountable for completing job-specific obligations and complying with organization policies and procedures. Geisinger describes its purpose as caring for patients, members, students, its workforce, and communities, guided by kindness, excellence, learning, innovation, and safety. The employer offers healthcare benefits to full-time and part-time positions from day one, including vision, dental, and domestic partner benefits. It also promotes collaboration, cooperation, and collegiality and is an equal opportunity employer.
Requirements
- High school diploma or equivalent (GED).
- At least 1 year of related work experience.
- Computer literacy.
- Customer service skills.
- Interpersonal communication skills.
Responsibilities
- Receive, screen, and disperse incoming calls and determine the appropriate person or department for callers to contact.
- Place outgoing calls as prescribed.
- Provide answering services and respond to emergencies, alarms, and traumas.
- Make overhead announcements and coordinate with security dispatch.
- Operate the paging system to locate physicians and other hospital personnel.
- Prepare the morning wake-up list and provide a telephone awakening service for physicians.
- Provide information, including patient room numbers and directions to hospital areas.
- Maintain a location log for personnel, physicians, technicians, and others.
- Maintain the accuracy of information in the internal online directory.
- Comply with job-specific obligations and organization policies and procedures.
Benefits
- Healthcare benefits for full-time and part-time positions from day one.
- Vision benefits.
- Dental benefits.
- Domestic partner benefits.
- Collaborative, cooperative, and collegial work atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
