Telephone Operator Evenings - rotating shifts 2:00pm - 11:30pm

Geisinger • Danville, PA

21h • Onsite

About The Position

The Telephone Operator serves as a primary point of access to the health system by receiving, screening, and directing incoming calls; placing outgoing calls; and providing answering services. The role also responds to emergencies, alarms, and traumas, makes overhead announcements, and coordinates with security dispatch. Work is performed in an office environment.

This position works rotating evening hours within the 2:00 p.m. to 11:30 p.m. shift and includes rotating weekends and holidays. The role is scheduled for 40 hours per week.

Requirements

• High school diploma or equivalent (GED).
• At least 1 year of related work experience.
• Computer literacy.
• Customer service skills.
• Interpersonal communication skills.

Responsibilities

• Receive, screen, and direct incoming calls to the appropriate person or department.
• Place outgoing calls as prescribed.
• Respond to emergencies, alarms, and traumas; make overhead announcements and coordinate with security dispatch.
• Provide answering services.
• Operate the paging system to locate physicians and other hospital personnel.
• Prepare the morning wake-up list and provide a telephone awakening service for physicians.
• Provide information such as patient room numbers and directions to hospital areas.
• Maintain a location log for personnel, physicians, technicians, and others.
• Maintain the accuracy of information in the internal online directory.
• Comply with job-specific obligations and organizational policies and procedures.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage and coverage for domestic partners.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED