Marriott Lancaster Hotel - Telephone Operator

Aimbridge Hospitality•Lancaster, PA

2d•Onsite

About The Position

Join Our Team as a Telephone Operator! Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

Requirements

High school diploma or equivalent required
Ability to convey information and ideas clearly.
Strong multitasking skills and initiative.
Effective problem-solving abilities and deadline management.
Ability to assimilate and adjust complex information to meet specific needs.
Proficient in basic arithmetic and financial data.

Nice To Haves

Experience in a hotel or related field preferred

Responsibilities

Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
Maintain guest privacy at all times; handle messages and faxes according to standards.
Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.