Telephone Operator

Column Technical Services•New York, NY

2d•Onsite

About The Position

Column Technical Services is seeking a detailed-oriented Clerk Page/Telephone Operator to support daily communication operations within a healthcare environment. This role is responsible for call routing, paging services, emergency notifications, schedule maintenance, and administrative support. The ideal candidate is organized, customer-focused, and able to perform effectively in a fast-paced setting. Please note that this is a fully onsite position. Applicants must live in New York or New Jersey and be available to work onsite Monday through Friday from 2:00 PM to 10:00 PM.

Requirements

Applicants must live in New York or New Jersey.
Available to work onsite Monday through Friday from 2:00 PM to 10:00 PM.

Nice To Haves

Customer-focused
Organized
Able to perform effectively in a fast-paced setting

Responsibilities

Manage inbound and outbound telephone communications using the AMCOM Call Center platform in accordance with organizational policies and procedures.
Route calls to the appropriate departments, staff, and providers while maintaining professionalism and accuracy.
Initiate and coordinate paging requests through computerized paging systems, long-range radio communications, and overhead paging systems.
Monitor communication systems to ensure efficient call handling and message delivery.
Operate radio paging equipment in compliance with applicable FCC regulations.
Update and maintain paging system configurations, including changes within the Zetron paging platform.
Assist with maintaining records related to paging activities and local communication logs.
Support troubleshooting activities and operational maintenance of paging equipment and related systems.
Support organizational emergency response activities in accordance with established emergency management protocols.
Process and communicate emergency notifications, including medical emergencies, fire alerts, bomb threats, and other critical incidents.
Follow documented escalation procedures and communication workflows for all emergency situations.
Maintain accurate records of emergency events and prepare required documentation for reporting purposes.
Receive on-call schedules from departments and enter scheduling information into the AMCOM system.
Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday operations.
Transfer scheduling information to designated employee-accessible platforms and websites as required.
Receive and document information transmitted through physician answering services.
Enter call information and related details into the AMCOM system for access by after-hours staff and departments.
Verify the accuracy and completeness of data entered into the communication system.
Process telephone billing records, charge tickets, and related documentation for departmental call activity.
Replace and maintain pager batteries and related communication equipment as needed.
Send and distribute Telex communications and route incoming messages to the appropriate recipients.
Respond to communications received through TTY devices and support hearing-impaired users when necessary.
Assist with clerical, operational, inventory, and message distribution activities as assigned.
Receive, document, and route telecommunications-related service issues during off-hours operations.
Maintain records of reported problems and ensure information is forwarded to the appropriate support personnel.
Follow established procedures for reporting and escalating communication system issues.