Clinic Assistant/Operator-Part Time

SIMEDHealth•Ocala, FL

18d

About The Position

SIMEDHealth is hiring a part-time Telephone Operator in Ocala, Florida. The Telephone Operator is often the first point of contact for the practice and helps provide patients with a welcoming, smooth experience. The role answers and directs incoming calls courteously, assists patients with general questions, confirms and schedules appointments, and performs office tasks. It requires multitasking across multiple phone lines, attention to detail, and professional communication. The position also involves verifying and updating patient information, entering healthcare information and detailed notes into patient charts, verifying insurance, using an electronic fax server, reading hospital call schedules, and reviewing provider schedules throughout the day. The operator handles voicemail and returns calls as needed, routes new-patient calls to the new patient coordinator, and follows patient and staff safety procedures, including HIPAA. The role requires remaining seated for long periods.

Requirements

High school diploma or equivalent.
Strong computer skills, including proficiency in Microsoft Word and Outlook.
Experience using electronic medical records.
Commitment to providing outstanding customer service.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced, energetic environment.
Ability to multitask, handle multiple phone lines, and remain detail-oriented.
Ability to stay seated for long periods.

Responsibilities

Answer incoming calls and direct patient calls to the appropriate extension using a multi-line phone system.
Respond to general patient-service questions, such as questions about office directions and operating hours.
Verify patient information, update it when needed, and electronically document appropriate healthcare information in patient charts.
Type detailed notes.
Schedule appointments, verify insurance, and use an electronic fax server.
Read and interpret hospital call schedules.
Review provider schedules daily and throughout the day for availability.
Handle hospital consults and transitional care calls.
Direct new-patient calls to the new patient coordinator.
Retrieve voicemail messages throughout the day and return calls when necessary.
Follow patient and staff safety policies and procedures, including HIPAA.
Provide patients with basic information about SIMEDHealth providers and services.