Telephone Operator - Northshore Hospital/Slidell Memorial East - Slidell - PRN - Shifts as Needed

Ochsner Health•Slidell, LA

7d•Onsite

About The Position

This job answers all incoming calls to the main telephone line. Help patients and visitors with information or directions. Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/. Ochsner Health is proud to be an Employer of Choice. Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024 Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace Ranked as a 2023 Top Workplace in the USA! The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune Earned 2022-2023 Great Place to Work Certification™ Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023 Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.

Requirements

High School diploma or equivalent
1 year experience in a customer service related field required
Experience working independently as well as with a team
Experience working effectively under stress required
Computer skills and dexterity required for data entry and retrieval of patient information.
Proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
Proficient with Windows-style applications, various software packages specific to role and keyboard
Good time management skills with ability to prioritize and handle multiple tasks

Responsibilities

Greets patients/family members with a smile and pleasantness.
Answers all incoming calls quickly and with a pleasant voice, always identifying self and hospital name clearly.
Directs patients and guests to appropriate area.
Reviews census to have knowledge of patient's location.
Verifies and registers vendors per policy.
Reviews all codes regularly and be ready to call codes as directed or per policy.
Pages/beeps as per policy, including but not limited to providers on call.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.