Security Officer - Rotational Shifts - PRN/As Needed

ProHealth Care•Waukesha, WI

1d•Onsite

About The Position

At ProHealth Care, our Security Officers play an important role in creating a safe, secure and welcoming environment for our patients, visitors, employees, providers and volunteers. In this role, you will help protect people and property across our facilities and campus premises while responding with professionalism, sound judgment and calm communication in a wide range of situations.

Requirements

High School Diploma or GED required.
Valid Wisconsin Driver’s License with an acceptable driving record required.
Ability to work the location and shift requirements of the position.
Strong communication, observation and documentation skills.
Ability to remain calm, professional and decisive in stressful or emergent situations.
Ability to respond appropriately to aggressive or violent behavior using training, policy and de-escalation techniques.
Willingness to attend regularly scheduled Defensive Tactics for Security and Professional Communication Skills training.
Ability to maintain proficiency in the application and removal of handcuffs.
Comfort working in a health care environment with patients, visitors, staff, physicians, vendors and community partners.

Nice To Haves

Associate degree or higher preferred.
Related security experience preferred.

Responsibilities

Provide a visible security presence throughout ProHealth Care facilities and campus areas.
Patrol interior and exterior areas of the campus to help maintain a safe and secure environment.
Respond to calls for assistance, alarms, emergency codes and other security-related situations.
Escort staff, patients, visitors and others as requested.
Conduct investigations, including interviews, obtaining statements, writing reports, and collecting and securing evidence.
Complete security incident reports and document unusual events, situations and occurrences.
Support access control, ID badge checks, key control, door lock/unlock schedules and other facility security processes.
Respond to situations involving violent or aggressive individuals using professional communication and de-escalation skills.
Follow department training, policy, and applicable state and federal law related to the use of force, personal safety and protection of others.
Participate in emergency response activities, including lockdowns, active threat response and other emergent situations.
Conduct fire drills and support the Security Management Plan and Environment of Care standards.
Secure, record and maintain patient valuables and lost and found items.
Assist with patient handling, including lifts, movements and walking support as needed.
Assist staff, patients and visitors with vehicle jump starts and lockouts.
Support hospital helicopter transports, including Flight for Life processes.
Support morgue procedures, including required documentation and coordination.
Perform administrative duties as assigned by the Security Leadership Team.
Maintain supplies such as wheelchairs at facility entrances.
Serve as backup support for Security Dispatch and the Hospital Operator as needed.
Use security-related systems and equipment, including radios, metal detectors, access control systems, photo ID systems, alarm systems, security databases, phones and vehicle assistance tools.