Telephone Operator - Northshore Hospital/Slidell Memorial East - Slidell - PRN - Shifts as Needed

Ochsner Clinic Foundation • Slidell, LA

4h • Onsite

About The Position

This job answers all incoming calls to the main telephone line. Help patients and visitors with information or directions.

Requirements

• High School diploma or equivalent
• 1 year experience in a customer service related field required
• experience working independently as well as with a team
• working effectively under stress required
• computer skills and dexterity required for data entry and retrieval of patient information
• Proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
• Proficient with Windows-style applications, various software packages specific to role and keyboard
• Good time management skills with ability to prioritize and handle multiple tasks

Responsibilities

• Greets patients/family members with a smile and pleasantness.
• Answers all incoming calls quickly and with a pleasant voice, always identifying self and hospital name clearly.
• Directs patients and guests to appropriate area.
• Reviews census to have knowledge of patient's location.
• Verifies and registers vendors per policy.
• Reviews all codes regularly and be ready to call codes as directed or per policy.
• Pages/beeps as per policy, including but not limited to providers on call.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED