TELEPHONE INFORMATION CLERK.COUNTY CLERK-CALL CTR
Dallas County•Dallas, TX
•$17 - $21
About The Position
Acts as a subject matter expert in receiving, processing and responding to complex telephone inquiries from employees, departments and the general public pertaining to County-related services for multiple areas; sets up and maintains a Frequently Asked Questions (FAQ) library for customer access, and resolves customer related issues related to on-line access and services.
Requirements
- Subject matter expert in receiving, processing and responding to complex telephone inquiries
- Knowledge of County-related services for multiple areas
- Ability to set up and maintain a FAQ library
- Ability to resolve customer related issues related to on-line access and services
Responsibilities
- Acts as a subject matter expert in receiving, processing and responding to complex telephone inquiries from employees, departments and the general public pertaining to County-related services for multiple areas
- Sets up and maintains a Frequently Asked Questions (FAQ) library for customer access
- Resolves customer related issues related to on-line access and services
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
