Telematics Specialist

Wheels, Inc. • Schaumburg, IL

8d • $47,300 - $66,200 • Onsite

About The Position

The Telematics Specialist serves as the Telematics point person on the Client Activation Team, supporting implementation of new Telematics clients and providing customer service to existing clients. The role coordinates with clients, vendors, and installers to set up accounts and ensure successful device installations, and handles implementation calls and reviews parameters in CASE. The specialist is expected to learn and demonstrate knowledge of vehicle telematics, resolve client issues, coordinate changes, and provide phone coverage for incoming calls. This full-time position is based in Georgia or Illinois in a professional office environment, with a Monday-through-Friday schedule and no required travel. The role has no leadership responsibilities.

Requirements

• High school diploma required.
• One to two years of relevant experience.
• Strong problem-solving, customer-service, and verbal and written communication skills.
• Basic math skills.
• Ability to work independently and multitask.
• Ability to be accountable for the results of assigned tasks.
• Ability to coordinate multiple efforts across functional teams and individuals.
• Strong facilitation and communication skills across organizational levels.
• Detail orientation, problem-solving, and decision-making skills.
• Enthusiasm to learn.

Nice To Haves

• Associate degree preferred.
• Call experience is a plus.
• Advanced Microsoft Excel skills preferred.

Responsibilities

• Participate in or lead status calls with clients and vendors to help set up new Telematics clients.
• Work closely with vendors and installers to ensure successful installations.
• Handle implementation calls with clients and vendors and review parameters in CASE.
• Learn and demonstrate knowledge of vehicle telematics.
• Provide customer service to existing Telematics clients by resolving issues and handling changes.
• Coordinate device installations with installers.
• Provide phone coverage for incoming calls.
• Perform other duties and responsibilities as assigned.

Benefits

• The employer describes a robust benefits package with offerings for employees and their families; specific benefits are not listed.
• Eligible to participate in an annual incentive plan based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED