Telematics Specialist

Wheels • Schaumburg, IL

6d • Onsite

About The Position

The Telematics Specialist serves as the Telematics point person on the Client Activation Team, helping implement new Telematics clients and providing customer service to existing clients. The role coordinates client, vendor, and installer activities; supports device installations; handles implementation calls and reviews parameters in CASE; and resolves client issues and changes. The position is full-time, Monday through Friday, and is based in Georgia or Illinois in a professional office environment. No travel is required.

Requirements

• High school diploma required.
• One to two years of relevant experience.
• Strong problem-solving, customer-service, and verbal and written communication skills.
• Basic math skills.
• Ability to work independently and multitask.
• Ability to be accountable for the results of all tasks.
• Ability to coordinate multiple efforts across functional teams and individuals.
• Strong facilitation and communication skills across organizational levels.
• Detail orientation and strong decision-making skills.

Nice To Haves

• Associate degree preferred.
• Call experience is a plus.
• Advanced Microsoft Excel skills preferred.

Responsibilities

• Participate in or lead status calls with clients and vendors to set up new Telematics clients.
• Work with vendors and installers to ensure successful installations.
• Handle implementation calls with clients and vendors and review parameters in CASE.
• Learn and demonstrate knowledge of vehicle telematics.
• Provide customer service to existing Telematics clients, resolving issues and handling changes.
• Coordinate device installations with installers.
• Provide phone coverage for incoming calls.
• Perform other duties and responsibilities as assigned.

Benefits

• Robust benefits package described as market-leading and competitive.
• Eligibility to participate in an annual incentive plan based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED