Telehealth PA or NP - Supporting Military Readiness (Remote) - (11 AM, 12 PM, or 1 PM Start) - Remote

UnitedHealth Group•Little Rock, AR

62d•$113,000 - $173,500•Remote

About The Position

Logistics Health Incorporated (LHI), part of the Optum family of businesses, is hiring a remote Physician Assistant or Nurse Practitioner to provide clinically competent virtual medical care during Optum Serve operations. The provider delivers safe, quality care within their scope of practice and follows Optum Serve policies and procedures. The role collaborates with other providers and healthcare team members to complete virtual health assessments in non-traditional healthcare settings, and includes patient triage, assessment, and referral. The position is entirely remote and customer-facing, with expectations for operational excellence. Providers must comply with applicable Optum Serve, federal, state, local, contractual, and organizational requirements, including HIPAA. The job offers start times of 11 a.m., noon, or 1 p.m. Central Time. Each shift is 8.5 hours, including two 15-minute breaks and one 30-minute lunch. All shifts include one weekend rotation per month, with a weekday off that week. Hours may vary based on location, patient volume, and business needs. Applicants must reside or hold licensure in one of the listed states and be able to obtain multiple state licenses for their regional assignment. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy. Compensation generally ranges from $113,000 to $173,500, including base pay and bonus; additional benefits are subject to eligibility requirements.

Requirements

Degree from an accredited university in a Physician Assistant program, or a master’s degree from an accredited university in a Nurse Practitioner program.
Valid, unrestricted PA or NP license in the state of residence.
Ability to apply for 10 or more additional assigned state licenses within two weeks of hire.
Collaborative physician agreement if applicable under state scope-of-practice regulations.
At least 1 year of PA or NP experience in a clinical environment, including oversight of ancillary and clinical staff and care of adults.
Experience assessing a wide variety of acute and chronic conditions.
Experience using electronic health record (EHR) platforms to document, review, and manage patient information.
Ability to meet one or more listed schedule requirements, including one weekend rotation per month.
Ability to comply with UnitedHealth Group’s Telecommuter Policy when working remotely.
Strong critical-thinking, problem-solving, verbal and written communication, organizational, prioritization, and customer-service skills.
Ability to work independently with minimal supervision and collaboratively with others.
Ability to practice within the mandated scope of licensure or certification.

Nice To Haves

At least 2 years of clinical experience in a healthcare delivery system.
VA and/or military experience.
Experience working in a virtual setting.
Experience in a call center handling high call volumes and repetitive tasks while maintaining quality and productivity standards.
Familiarity with government forms and documentation.
Leadership experience, including supervising, coaching, and developing staff.
Multiple licenses, preferably in one or more of the listed states, with ability to obtain multiple licenses for a regional assignment.
Excellent written and verbal communication skills.
Excellent social and therapeutic communication skills.
Excellent interpersonal and problem-solving skills.
Computer skills in Microsoft Office and database experience.
Emergency response skills.

Responsibilities

Provide excellent patient care within the scope of PA or NP credentialed privileges and licensure.
Conduct virtual medical assessments and assess patients’ emergent needs in non-traditional settings.
Triage patients, analyze and interpret histories, symptoms, physical findings, and diagnostic information, and make appropriate referrals.
Ensure appropriate follow-up for referrals and ongoing medical problems, and manage new medical problems.
Maintain complete, detailed, and timely records of patient care plans and use proper patient identification practices.
Provide virtual support to patients with medical needs while they await an emergency response team.
Use critical thinking to ensure care is delivered safely and within the capabilities of available resources.
Follow site guidelines, contract requirements, and Optum Serve policies and procedures, including HIPAA and other applicable regulatory requirements.
Organize and prioritize workload, complete assignments on time, and use resources appropriately.
Work professionally with minimal supervision and collaborate with providers, team members, customers, and management.
Maintain punctual attendance and adhere to the assigned work schedule, including one weekend rotation per month.
Perform other duties as assigned by leadership.