Telehealth Nurse - Hybrid in Boynton Beach, Florida
About The Position
This role involves remote patient care responsibilities with an emphasis on decision-making. The Telehealth Nurse provides competent, safe, and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, the nurse collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes, utilizing principles of assignment and delegation consistent with the NY State Nurse Practice Act. The position will initially be fully onsite in Boynton Beach, FL during training, transitioning to a hybrid model (50% onsite, 50% work from home) after successful training.
Requirements
- Bachelor of Science in Nursing
- 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education
- Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire
- Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure
- Ability to demonstrate critical thinking and independent thinking
- Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary
- Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
- Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
- Excellent customer service skills
- Registered Nurse Lic- Florida
- Registered Nurse License-NYS
Nice To Haves
- Bilingual: Spanish or Russian/Greek
- Telephonic care management experience
Responsibilities
- Review physicians messages received from patients though the electronic medical record as per accepted policy and procedure
- Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
- Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards
- Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
- Assist providers in contacting patients regarding test results as per provider instruction
- Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
- Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
- Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate
Benefits
- Comprehensive benefits and wellness package
- Financial security benefits
- Generous time-off program
- Employee resource groups for peer support
- Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
