Pharmacy Liaison (PTCB) - Hybrid in Boynton Beach, Florida

NYU Langone Health•Boynton Beach, FL

8h•Hybrid

About The Position

This position is hybrid (50% in Boynton Beach, 50% at home). The Pharmacy Liaison assists patients with medication-related issues and drives strategies that improve medication adherence, medication-related health outcomes, and quality measures in partnership with the NYUPN Pharmacy team and providers.

Requirements

Pharmacy Technician Certification Board (PTCB)
High School Diploma or equivalent
Computer literacy and experience documenting in electronic medical record
3 year relevant experience as Pharmacy Technician in community, managed care or Specialty Pharmacy
Effective oral and written communication skills
Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

Associate or Bachelor degree
Experience/certification in Medication Therapy Management and/or Motivational Interviewing
Problem solver and ability to work independently
Completion of a board-approved training program

Responsibilities

Ensures compliance with all regulations
Telephonic outreach to patients to uncover barriers contributing to low adherence and conduct interventions to improve medication adherence and quality measures.
Review chart and perform medication reconciliation while consulting with patients, pharmacies and providers as necessary.
Document clinical interventions for medication-related quality measures and utilization management.
Advocate and ensure patients receive access to their required medications including referral to patient assistance programs.
Provide health coaching and medication education.
Interact with internal and external providers to provide outstanding customer service.
Answer questions and complete requests for assistance with refills.
Refer and escalate issues to pharmacist, nurse and/or provider when appropriate.
Collaborates with pharmacists and nurse Clinical Care Coordinators to refer patients for health coaching as well as receive referrals to perform medication coaching and medication reconciliation.
Accurately prepare reports.
May provide guidance and training to less experienced staff.
Performs other duties as assigned.
Seeks professional development opportunities to maintain professional competence as required to maintain technician certification.