Telehealth Nurse (Endocrinology/Diabetes) - Hybrid in Boynton Beach, Florida

NYU Langone Health • Boynton Beach, FL

2d • Hybrid

About The Position

We have an exciting opportunity to join our team as a Telehealth Nurse. This position will initially be fully onsite in Boynton Beach, FL during training. Following successful training, this position will be 50% onsite, and 50% work from home. In this role, the successful candidate carries out remote patient care responsibilities with emphasis on decision-making. Provides competent, safe and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act.

Requirements

• Bachelor of Science in Nursing
• 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education
• Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire
• Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure
• Ability to demonstrate critical thinking and independent thinking
• Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary
• Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
• Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
• Excellent customer service skills
• Registered Nurse Lic- Florida
• Registered Nurse License-NYS

Nice To Haves

• Telephonic care management experience
• Critical Care or Emergency Department experience

Responsibilities

• Review physicians messages received from patients though the electronic medical record as per accepted policy and procedure
• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
• Assist providers in contacting patients regarding test results as per provider instruction
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
• Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate
• Other duties as required

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level