Telehealth Nurse - Access Center - Boynton Beach, Florida

NYU Langone Health • Boynton Beach, FL

4d

About The Position

The Telehealth Nurse carries out remote patient care responsibilities with an emphasis on decision-making. The nurse provides competent, safe, and compassionate care in accordance with established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, the nurse collaborates with providers and local sites to implement comprehensive, patient-centered plans of care and achieve expected outcomes, using assignment and delegation principles consistent with the New York State Nurse Practice Act.

The role reviews patient messages in the electronic medical record, assesses for urgent needs, and contacts patients by telephone when further evaluation or referral is appropriate. The nurse routes non-urgent messages according to established guidelines or sound judgment, communicates with local site staff and providers, assists providers with communicating test results, and provides patient education within provider instructions and the nursing scope of practice. The position also documents interactions accurately and promptly and participates in debrief meetings with local sites to identify issues and improvement opportunities.

Requirements

• Bachelor of Science in Nursing.
• 3–5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education.
• Obtain unrestricted Registered Professional Nursing licenses in New York and Florida upon hire.
• Comfort providing patient education related to chronic conditions, including diabetes, hypertension, asthma, COPD, and heart failure.
• Ability to demonstrate critical and independent thinking.
• Ability to ask open-ended questions, distinguish significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary.
• Excellent written, interpersonal, telephone, and electronic communication skills.
• Strong computer skills, including Microsoft Office and electronic medical records; Epic experience preferred.
• Excellent customer service skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Bilingual in Spanish or Russian/Greek.
• Telephonic care management experience.
• Clinical experience in an ambulatory office setting or emergency department.
• Experience with Epic electronic medical records.

Responsibilities

• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement.
• Review physicians’ messages received from patients through the electronic medical record according to accepted policy and procedure.
• Assess messages for urgent situations or needs, and contact patients by telephone for further evaluation and referral to the local site or emergency or urgent care services as appropriate.
• Determine appropriate handling or routing of non-urgent messages based on established guidelines or sound judgment.
• Communicate effectively with local site pools, staff, or providers by telephone or electronic message as appropriate.
• Assist providers in contacting patients regarding test results according to provider instructions.
• Provide telephonic patient education about results and condition management according to provider instructions and the nursing scope of practice.
• Document provider and patient interactions accurately and in a timely manner using electronic medical record systems and accepted nursing standards.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level