Telehealth Nurse - Access Center - Boynton Beach, Florida

NYU Langone Health • Boynton Beach, FL

18h

About The Position

The Telehealth Nurse carries out remote patient care responsibilities with an emphasis on decision-making. The nurse provides competent, safe, and compassionate care in accordance with established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, the nurse collaborates with providers and local sites to implement comprehensive, patient-centered plans of care and achieve expected outcomes. The role uses principles of assignment and delegation consistent with the New York State Nurse Practice Act.

The position includes reviewing patient messages in the electronic medical record, assessing urgency, contacting patients by telephone when further evaluation is needed, routing non-urgent messages, supporting providers with test-result communication, and providing patient education within provider instructions and nursing scope of practice. Interactions are documented accurately and promptly in electronic medical record systems. The role also participates in regular debrief meetings with local sites to identify issues and opportunities for improvement.

Requirements

• Bachelor of Science in Nursing.
• 3–5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education.
• Must obtain unrestricted Registered Professional Nursing licenses in New York and Florida upon hire.
• Comfort providing patient education related to chronic conditions such as diabetes, hypertension, asthma, COPD, and heart failure.
• Ability to demonstrate critical and independent thinking.
• Ability to ask open-ended questions, distinguish significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary.
• Excellent written, interpersonal, telephone, and electronic communication skills.
• Strong computer skills, including Microsoft Office Suite and electronic medical records; Epic preferred.
• Excellent customer service skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Bilingual in Spanish or Russian/Greek.
• Telephonic care management experience.
• Clinical experience in an ambulatory office setting or emergency department.

Responsibilities

• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement.
• Review physician messages received from patients through the electronic medical record according to accepted policy and procedure.
• Assess messages for urgent situations or needs and contact patients by telephone for further evaluation and referral to the local site or emergency/urgent care services as appropriate.
• Determine the proper handling or routing of non-urgent messages based on established guidelines or sound judgment.
• Communicate effectively with the local site pool, staff, or provider by telephone or electronic message as appropriate.
• Assist providers in contacting patients regarding test results as instructed by the provider.
• Provide telephonic patient education regarding test results and understanding condition management as instructed by the provider and within nursing scope of practice.
• Document provider and patient interactions accurately and promptly using electronic medical record systems in accordance with policy and accepted nursing standards.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level