Telehealth Nurse Case Manager

CVS Health•Work At Home-Texas, TX

1d•$26 - $62•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Candidate must reside in a compact state As a Nurse Case Manager, you will play a crucial role in providing healthcare support, care coordination and/or case management to members enrolled in a comprehensive healthcare program. Your expertise in nursing and healthcare management will be instrumental in assessing individuals' health needs, providing education and resources, and empowering them to make informed decisions about their health following a hospitalization, Emergency Department discharge, and/or a change to a higher level of acuity. SCOPE: Concierge Clinical Ops Case Managers, Triage Case Managers

Requirements

Registered Nurse (RN) licensure with a minimum of 3 years of clinical experience.
Aptitude for computer skills, proficiency with Microsoft and web-based applications.
Strong clinical knowledge and understanding of chronic diseases, preventive care, and health promotion.
Excellent communication and interpersonal skills, with the ability to engage individuals over the phone and build rapport.
Demonstrate utmost level of professionalism in all work interactions
Empathetic and patient-centered approach to care, with a focus on empowering individuals to take control of their health.
Ability to understand and explain complex medical information in a clear and understandable manner.
Strong organizational and time management skills, with the ability to prioritize tasks and manage a caseload effectively.
Proficiency in using telehealth platforms and digital technology for individualized member monitoring which may include toggling between multiple applications during member calls
Ability to handle both inbound and outbound calls providing timely and accurate nursing support and guidance as needed.
Ability to multitask while working independently and collaboratively in a remote and fast-paced environment.
Commitment to ongoing professional development and staying updated on the latest healthcare trends and guidelines.
A Registered nurse must hold an unrestricted license in their state of residence, with multi-state compact privileges and have the ability to be licensed in all non-compact states, territories and the District of Columbia based on the needs of the business.

Nice To Haves

Experience in health management, care coordination, or telephonic nursing is preferred.
Certified Case Manager Certification, CCM, strongly preferred. If candidate does not currently hold certification, they must obtain within 4 years of employment.
Certified Case Manager Certification is a plus
Previous telephonic/telehealth experience in health care
Epic software experience

Responsibilities

Conduct comprehensive health assessments of members enrolled in healthcare programs through telephonic and/or digital tool interactions.
Gather relevant medical, social, and lifestyle information to develop a holistic understanding of each member’s current status.
Identify potential key risks, gaps in care, and opportunities for enhancing well-being.
Provide telephonic and/or digital education, nursing interventions, and coaching to members on various health topics, including chronic disease management, preventive care, and healthy lifestyle choices.
Empower members to take an active role in managing their health by providing them with the knowledge and tools needed.
Collaborate with members to set achievable health goals and develop personalized action plans.
Coordinate with healthcare providers and community resources to facilitate access to necessary services and support.
Facilitate referrals to internal multidisciplinary care team members including Health Management Nurses and Resource Specialists.
Assist members in navigating the healthcare system, including understanding insurance coverage and finding appropriate providers and resources.
Regularly monitor individuals' health status and progress towards their health goals through telephonic and/or digital tool check-ins.
Provide ongoing support, encouragement, and accountability to individuals to help them stay on track with their health management plans.
Collaborate with healthcare providers to ensure continuity of care and timely interventions when necessary.
Maintain accurate and up-to-date documentation of telephonic and/or digital tool interactions, assessments, care plans, and outcomes.
Ensure compliance with privacy and confidentiality regulations, including HIPAA guidelines.
Ensure adherence to quality benchmarks and standards in all documentation, maintaining accuracy, clarity, and compliance with organizational guidelines.
Demonstrate timely completion of case management activities in alignment with organizational protocols and NCQA accreditation standards, including documentation, care planning, and follow-up within required timeframes.
Perform additional duties as assigned based on the evolving needs of the business.