Onsite Telehealth Case Manager

VITRA Health • Boston, MA

3d • Hybrid

About The Position

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care. To help share our mission and expand our community impact, Vitra Health is seeking a Telehealth Case Manager who is passionate about community engagement and helping people access the care and resources they deserve. As a Telehealth Case Manager, you will provide support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. If you are someone passionate about advocating for your clients and facilitating the success of clients remaining safely in their homes, we encourage you to apply today!

Requirements

• Valid driver’s license and reliable transportation required.
• Bachelor’s degree in human services, in public health or another related field required.
• A minimum of two years’ recent experience in the direct care of elders or adults with disabilities required.
• Comprehensive knowledge of case management principles, healthcare management and reimbursement.
• Strong communication, documentation and organizational skills required.
• Must be solution oriented and able to multitask.
• CPR Certification/Willingness to obtain one.

Nice To Haves

• Fluency in both English and second language strongly preferred.
• Case management, behavioral health, social services and/or community health worker experience preferred.

Responsibilities

• Complete all visit types in accordance with Mass Health regulations
• Complete documentation in accordance with regulations and Vitra polices at the end of each client and or caregiver interaction
• Navigate clients and caregivers through other healthcare resources and community services.
• Participate in multidisciplinary care plan development, review and discharge planning.
• Address concerns regarding environment and client status changes and escalates it accordingly.
• Participate in multidisciplinary team meetings and work collaboratively to address client and caregiver needs.
• Complete all required documentation per regulation and communicate professionally with client, Primary Care Physicians and other healthcare providers when necessary.
• Facilitates Physicals and any other client appointments with their PCPs
• Act as a steward of quality and compliance by learning policies in procedures in accordance with regulations and Vitra’s quality standards
• Leads care and emergency plan education for clients and caregivers
• Participates in performance improvement initiatives such as audits, peer teaching, etc.
• Perform other duties as assigned.
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show genuine interest and compassion for the communities we serve.
• Embrace and champion a culture of diversity, equity, and inclusion.

Benefits

• Employer sponsored health Insurance with a generous employer match.
• Dental and Vision Benefits.
• Supplemental Benefits Life, Accident, Critical Illness and Disability Insurance.
• 401K with a 5% company match.
• Accrued Paid-Time-Off.
• Ten company paid holidays.
• Wellness Benefits.
• Tuition Reimbursement.
• Supportive team structure and company culture with a focus on work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level