Telehealth Nurse

Adaptive Home Health•Houston, TX

2d•Hybrid

About The Position

The Telehealth Nurse (RN/LVN) is responsible for providing remote clinical support, patient monitoring, triage, education, and care coordination for home health patients through telehealth and remote patient monitoring (RPM) programs. This role serves as the primary clinical contact for patients enrolled in telehealth services and plays a critical role in early identification of health concerns, intervention, prevention of hospitalizations, and improving patient outcomes. The Telehealth Nurse conducts virtual patient interactions, reviews RPM alerts and vital signs, documents all encounters in the EMR, escalates clinical concerns appropriately, and collaborates closely with field clinicians, physicians, and care coordination teams.

Requirements

Graduate of an accredited nursing program required.
Active and unrestricted RN or LVN/LPN license in the applicable state required.
BLS certification required.
Minimum 1–3 years of nursing experience required.
Familiarity with EMR/EHR systems required.
Strong clinical assessment and triage skills
Excellent phone and virtual communication skills
Ability to recognize early warning signs of patient decline
Strong documentation and organizational skills
Ability to multitask and manage high call volumes
Comfortable using telehealth platforms and digital health technology
Compassionate and patient-centered communication style

Nice To Haves

Associate or Bachelor of Science in Nursing (ASN/BSN) preferred.
Telehealth, case management, or chronic care management certifications preferred.
Experience in one or more of the following preferred: Home health, Telehealth, Remote patient monitoring (RPM), Care management, Chronic disease management, Post-acute care.
Knowledge of Medicare home health regulations preferred.

Responsibilities

Monitor daily patient biometric data including: Blood pressure, Pulse oximetry, Weight, Blood glucose, Heart rate, Temperature.
Review and respond to RPM alerts in a timely manner based on established clinical protocols.
Conduct scheduled and as-needed telehealth calls/video visits with patients and caregivers.
Identify early signs of clinical deterioration and intervene appropriately.
Provide ongoing chronic disease management support for conditions such as: CHF, COPD, Diabetes, Hypertension, Post-hospital recovery.
Reinforce physician orders, medication compliance, diet, and care plans during telehealth interactions.
Perform remote nursing assessments and symptom triage.
Escalate urgent or worsening patient conditions to: Physicians, Field Clinicians, Clinical managers, Emergency services when appropriate.
Coordinate interventions to prevent avoidable ER visits and hospital readmissions.
Document all patient interactions, assessments, and escalations in the EMR.
Educate patients and caregivers on: Use of telehealth/RPM equipment, Disease management, Medication adherence, Symptom monitoring, When to seek medical attention.
Support patient engagement and encourage compliance with daily monitoring requirements.
Assist patients experiencing technology or connectivity challenges.
Build therapeutic relationships with patients through consistent communication and follow-up.
Collaborate with: Home health nurses, Therapists, Physicians, Branch leadership, Intake and scheduling teams.
Communicate significant patient status changes promptly to the care team.
Support continuity of care between hospital discharge and home recovery.
Participate in interdisciplinary case conferences as needed.
Maintain accurate and timely EMR documentation for all telehealth encounters.
Ensure compliance with: HIPAA regulations, Medicare and Medicaid guidelines, Home health documentation standards, Organizational telehealth policies.
Follow established telehealth workflows and escalation protocols.
Support organizational goals related to: Reduction in hospital readmissions, Reduce LUPAs, Reduce missed visits, Improved patient satisfaction, Increased patient engagement, Better clinical outcomes.
Meet productivity and responsiveness expectations for telehealth encounters and alert management.
Participate in quality improvement initiatives and telehealth program optimization efforts.