Telehealth Coordinator Lead

CorVel Corporation•Phoenix, VA

12h•$19 - $31•Remote

About The Position

The Telehealth Coordinator Lead is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. The Telehealth Coordinator Lead assists in daily guidance of their assigned team. This is a remote role but requires residency in Arizona or Virginia.

Requirements

Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
Strong attention to detail with a high commitment to accuracy
High School Diploma or GED required

Nice To Haves

3 years of experience in medical data entry and processing preferred

Responsibilities

Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
Responsible for data entry and verification of details in the system for appropriate and timely order submission
Provide quality telephonic and email customer service including inbound and outbound messages
Identify, analyze, and solve problems outside of standard processes
Responsible for research of escalated call concerns
Assist in leading and/or managing team
Act as a resource for day-to-day questions for assigned team and as backup to management when not available
Monitor work queue status of visits processed; make recommendations for action plans to improve management as needed
Assist with training of new and existing agents as assigned
Provide feedback for performance evaluations and performance management as requested
Recommend process changes to improve workflow efficiencies as identified
Maintain a sense of urgency and provide timely feedback to agents
Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
Additional duties as assigned