RN Care Coordinator / Telehealth Nursing

Emory Healthcare•Tucker, GA

14h•$47 - $55•Remote

About The Position

Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties. Proactive patient outreach and care coordination for a panel of patients to achieve optimal outcomes and wellness, while decreasing preventable ED, inpatient and readmission visits. Functions as a clinical liaison, facilitator, advocate and collaborator in a multidisciplinary care team across the continuum of care to provide complex disease management interventions to high risk and post discharged patients identified. Facilitates transformational care delivery in clinical settings and advance the mission and goals of population management activities.

Requirements

Graduate of an accredited nursing school.
Bachelors degree in Nursing (BSN) required.
Three (3) years of healthcare experience required.
Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
BLS Healthcare Provider certification

Nice To Haves

Care Management experience.
If completing virtual care activities that may include multi-state practice, an active compact/multistate license (eNLC) is required within 60 days of hire. Employees in role prior to 11/09/2025 will have until their next renewal date to achieve compact status

Responsibilities

Utilizing assessment skills and risk assessment tools to collect subjective and objective information pertaining to the health status of the patient and identify barriers that will require a team-based approach.
Utilize a team-based, holistic, patient-centered, evidence based approach to identify patient-centered goals and develop outcomes to improve the health status of Emory Healthcare patients and improve patient satisfaction.
Performs patient re-assessments to determine current health status and progress toward healthcare goals and care plan completion.
Conducts targeted outreach to identified patient panels to ensure timely and efficient care delivery across the continuum of care.
Improve communication and collaboration between patient and families, healthcare teams and community-based organizations.
Serve as a primary point of contact for identified high risk and post-discharged patients and facilitate access to services.
Partners with other care coordination teams across the Emory Healthcare system and community organizations.
Enhance health literacy by using teach back and other various forms of learning validation.
Provide self-management support with the use of information technologies to communicate health promotion and disease prevention information.
Conduct systematic, ongoing, and criterion-based evaluation of outcomes in care coordination plans of care.
Updates patient care plan, as appropriate.
Ensure care gaps are closed around specialty/chronic diseases.
Assimilate and document the results of the evaluative processes.
Monitor key measures of performance, quality improvement and care transformation in the assigned clinical area.
Integrate data analysis and performance improvement initiatives into practice with the aim of improving care coordination among multiple entities.
Apply critical-thinking skills and the use of clinical judgement when implementing population health interventions or planning effective care for groups or individual patients and their families.
Participates in professional organizations and attend continuing education activities to maintain knowledge of current trends and practices as it relates to care coordination and population health.
Ensure completeness of record/orders from discharging acute facility
Facilitate seamless transitions across inpatient, SNF, IRF, HHA, and home
Establish and maintain a high-quality relationship with the Medicare Nurse/Team.
Monitor therapy progress and discharge readiness
Maintain strong relationships with network leaders to escalate post care outcomes In addition, other area specific job duties