Telehealth Coordinator I

CorVel Career Site•Glen Allen, VA

10d•Remote

About The Position

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other related sources and enters information into the system in order to schedule appointments as necessary for treatment. Please note this is a non-clinical role. This is a remote role but requires residency in Arizona or Virginia. The work schedule for this role is Monday - Friday, with the following shifts available: 12:00 PM - 8:33 PM ET and 2:00 PM - 10:30 PM ET. Remote positions require a quiet, designated work environment that adheres to our privacy and HIPAA standards. This role has voluntary and mandatory overtime opportunities; Holidays are required on a rotating schedule. Holidays include New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Thursday/Friday, and Christmas Day. This role requires a wired access to a broadband internet network with a minimum bandwidth of at least 80Mbps.

Requirements

High School Diploma or GED required
Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
Strong attention to detail with a high commitment to accuracy
Requires residency in Arizona or Virginia
Requires a wired access to a broadband internet network with a minimum bandwidth of at least 80Mbps

Nice To Haves

2 years of experience in an office environment preferred
1 year of similar, relevant experience preferred
Bilingual language skills preferred

Responsibilities

Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
Responsible for data entry and verification of details in the system for appropriate and timely order submission
Provide quality telephonic and email customer service including inbound and outbound messages
Receive and respond to daily emails and correspondence
Identify, analyze, and solve problems outside of standard processes
Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
Additional duties as assigned