Telehealth Technician

STGi•Schenectady, NY

2h•Onsite

About The Position

STGi is currently seeking a Telehealth Technician to provide services at our Community Based Outpatient Clinic. The general duty of the Telehealth Technician is to provide telehealth services as well as manage administrative and clinical interactions from the patient and provider location.

Requirements

Provide telehealth services
Manage administrative and clinical interactions from the patient and provider location
Perform telehealth imaging
Support Primary TCT in Telehealth visits
Responsible for patient site clinical, business, scheduling and technical aspects for real-time telehealth applications
Responsible for all specialty and primary care telehealth encounters (clinical video and imaging)
Exercise judgment to perceive patient needs
Evaluate clinical records to determine appropriateness of telehealth requests
Document clinical information in electronic medical records daily, with minimal errors
Coordinate with Primary TCT to open the telehealth patient room
Prepare equipment for examination, training, education, access
Establish online, video conferencing or other connections
Create appropriate clinical and/or training setting/environment using interactive technology
Knowledgeable of adult learning using interactive technology and maximizing environments to support such activity
Coordinate information between facilities to expedite patient telehealth modality
Assist Primary TCT in scheduling, confirming and coordinating telehealth services
Stay in room and facilitate interaction if part of protocol or requested
Provide hands on assistance to the provider and patient
Document patient reminders, clinical reminders, clinical interaction and close encounters
Answer questions
Perform other duties as needed to ensure a beneficial visit, online activity and/ or training and support of the PACT team
Make follow up visits
Perform direct care duties such as performing temperature, blood pressure, respiratory rate
Provide general clerical/administrative support coordination work for the facility

Responsibilities

Performs telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager.
Supports Primary TCT in Telehealth visits to carry out the following duties: responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including, all specialty and primary care telehealth encounters (clinical video and imaging).
Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests.
Documents clinical information in electronic medical records daily, with minimal errors.
Coordinates with Primary TCT to open the telehealth patient room, prepares the equipment for the examination, training, education, access, and establishes online, video conferencing or other connections. Creates the appropriate clinical and/or training setting/environment using interactive technology and is knowledgeable of adult learning using interactive technology and maximizing environments to support such activity.
Coordinates information between facilities to expedite patient telehealth modality (SFT, VVC and CVT) to access, promote and ensure maximum continuity of care.
Assists Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to/from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics.
Stays in room and facilitates the interaction, if this is part of the protocol or as requested.
Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed.
Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/ or training and support of the PACT team.
Makes follow up visits.
Performs a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate.
Provides general clerical/administrative support coordination work for the facility.
Other duties as assigned.