Telehealth Care Coordinator - 0609 MY #1

NavitasPartners•New York, NY

20h•Remote

About The Position

We are seeking an experienced Telehealth Care Coordinator to support virtual patient care operations through telehealth and remote patient monitoring programs. This role serves as a key member of the virtual healthcare team, ensuring patient safety, coordinating telehealth services, providing technical support, and assisting with quality improvement initiatives. The ideal candidate will have a strong background in direct patient care, telehealth operations, remote monitoring technologies, and healthcare workflow optimization.

Requirements

Associate Degree required
Minimum 3 years of direct patient care experience
Minimum 2 years of telehealth experience required
Experience with remote patient monitoring technologies
Experience with EMR/EHR systems (Epic preferred)
Experience developing telehealth workflows, policies, and protocols
Experience with quality improvement initiatives and performance metrics
Experience collaborating with multidisciplinary healthcare teams
Strong understanding of telehealth operations and regulatory requirements
Ability to analyze data and identify improvement opportunities
Knowledge of quality assurance and quality improvement methodologies
Strong clinical judgment and patient safety awareness
Excellent problem-solving and critical-thinking abilities
Strong written and verbal communication skills
Ability to work across multiple technology platforms simultaneously
Understanding of cultural, language, and accessibility considerations in healthcare delivery
English (Read, Write, and Speak)

Nice To Haves

Bachelor's Degree in a healthcare-related field preferred
Associate or Bachelor's Degree in a healthcare-related field
Experience supporting large-scale telehealth programs
Experience educating patients and providers on telehealth services
Experience measuring and reporting telehealth program outcomes and success metrics

Responsibilities

Coordinate telehealth and remote patient monitoring services.
Monitor consult orders, virtual visits, and follow-up appointments.
Ensure telehealth sessions run smoothly and without technical interruptions.
Support patient enrollment and transitions into virtual care programs.
Assist with telehealth workflow development and implementation.
Provide continuous virtual observation of assigned patients.
Monitor patient safety indicators and identify potential risks.
Recognize changes in patient condition and escalate concerns promptly.
Document observations, interventions, and safety events.
Support appropriate discharge from remote monitoring programs when indicated.
Conduct quality assurance reviews and program evaluations.
Analyze utilization data, performance metrics, and patient outcomes.
Identify opportunities for process improvement.
Prepare reports for leadership and participate in performance review meetings.
Assist with workflow optimization and corrective action initiatives.
Provide support for telehealth platforms and remote monitoring equipment.
Troubleshoot technical issues affecting patient care delivery.
Collaborate with technology teams and vendors to resolve system concerns.
Assist with onboarding and training staff on telehealth workflows and systems.
Serve as a liaison between clinicians, physicians, technology teams, and vendors.
Communicate effectively with patients, families, and interdisciplinary teams.
Participate in team meetings and organizational initiatives.
Support communication and interpretation needs through approved channels.
Maintain HIPAA compliance and patient confidentiality.
Accurately document monitoring activities and interventions.
Escalate safety concerns and equipment issues appropriately.
Support a safe and compliant virtual care environment.