Telecommunicator Trainee

City of Jacksonville NC•Jacksonville, NC

34d•Onsite

About The Position

Our Telecommunicators talk to people on their worst days and help them through distressing events by answering 911 calls. Telecommunicators are calm in crisis and great at multi-tasking, with skills in technology and customer service. Job duties include training in emergency communications, answering 911 calls, communicating with police officers and firefighting personnel, conducting criminal background checks, dispatching emergency personnel and resources; maintaining records and creating reports. The Telecommunicator Trainee works 12 hour rotating shifts every 28 days covering 14 shifts. Full-Time Shifts 6 AM - 6PM and 6 PM to 6 AM, 12 hour rotating day and night (14 shifts per month) Part-Time Shifts 20 hours per week 2 - 10 hour shifts one week 3 shifts- 6 hours, 8 hours, 8hours the next (rotating day and night)

Requirements

Any combination of education and experience equivalent to graduation from high school.
General knowledge of the methods of operating two-way communications systems
General knowledge of radio code system and teletype procedures
General knowledge of the geography of the city and location of important buildings
Ability to type at a reasonable rate of speed
Ability to speak distinctly
Ability to deal with the public under stressful conditions and remain calm
Ability to operate standard office, data entry and computer equipment and communication consoles
Ability to establish and maintain effective working relationships with associates and the general public.

Responsibilities

Performs on the job training in emergency communications, answers 911 calls, communicates with police officers and firefighting personnel, conducts criminal background checks, dispatches emergency personnel and resources; maintains records; creates reports.
Receives and transmits messages primarily by radio and maintains radio log on shift work.
Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
Answers incoming telephones through administrative and emergency phone lines.
Determines the nature of the call.
Operates phone line for the hearing impaired.
Enters the call into the Computer Aided Dispatch (CAD) system and dispatches the personnel and equipment.
Monitors separate radio frequencies.
Handles paging for police, fire and special units.
Operates DCI computer to communicate with other law enforcement agencies throughout the state and nation.
Enters, clears, cancels and modifies stolen items and wanted or missing persons.
Monitors alarms; dispatches appropriate personnel; enters information into alarm log.
Maintains logs on public works problems such as holes in the street, water leaks, traffic control signals that malfunction, etc.
Issues case numbers for police reports when requested by officers.
Fills out daily report sheet for communication center activity for the shift.
Performs related tasks as required.