Telecommunicator

St. Joseph's Healthcare Hamilton•Hamilton, ON

1d•CA$30 - CA$32•Onsite

About The Position

The Telecommunications Department operates 24-7 providing essential communication links in a timely, professional, and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. Telecommunicators process calls and pages, initiate/respond to codes, dispatch security and porters, monitor fire panels, gas and building alarms, and security systems. They also distribute pagers, keys, and on-call rooms, process incoming telephone trouble calls, support information desk inquiries, maintain daily schedule rosters for all on-call disciplines, and perform other clerical duties as assigned.

Requirements

Grade 12 education or equivalent required.
Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting.
Proven knowledge of switchboard and locating tools and processes.
Knowledge and skills using computers including Windows based systems at an intermediate level: MS Office (Outlook, Word, Excel), internet and intranet searches.
Proficiency in keyboarding typing 35 wpm (subject to testing).
Clerical testing may be required as part of the selection process.
Excellent interpersonal and customer service skills with proven success in assisting others in a team environment.
Comfortable using a Public Address system (making overhead announcements with clear pronunciation).
Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately.
Proven strong work performance and attendance record are essential.
Ability to maintain composure while performing multiple tasks.

Nice To Haves

Knowledge and familiarity with hospital terminology, services, personnel, and processes is preferred.
Emergency Responders course would be considered a strong asset.

Responsibilities

Maintains confidentiality and release of information in accordance with hospital policy at all times.
Answer main hospital internal and external telephone lines and emergency lines.
Efficiently process calls in an accurate and courteous manner.
Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system.
Maintains a positive image of the Hospital in telephone and personal communication with patients, vendors, staff, visitors, and external callers.
Operates paging equipment: pagers, overhead announcements for routine and emergency requests according to department and hospital policies and procedures.
Page healthcare providers and key hospital personnel as per hospital policy in a timely manner.
Monitors fire panels, gas and building alarms, and security systems.
Supports directing and responding to inquiries at the Information Desk.
Maintains accurate documentation and record of daily activities.
Update on-call schedules used for locating hospital staff.
Performs all duties related to connecting and disconnecting patient phone service as required.
Helps staff members regarding voicemail and telephone features, teleconferencing, processing incoming trouble calls.
Distributing keys and pagers and assigning on-call rooms to authorized staff.
Performs equipment testing exercises and assists with fire drills and fire bell testing, reporting malfunctions accordingly.
Participates in the orientation and training of new employees.
Reviews and commits to applicable departmental and hospital policies and procedures.
Performing basic clerical functions for department as needed, monitors On-Call Schedule Inbox.
Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor.