Telecommunicator-PT

CITY OF GALVESTON•Galveston, TX

1d•Onsite

About The Position

Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Requirements

High school diploma or equivalent required.
Ability to pass CritiCall computerized testing.
Ability to obtain Emergency Medical Dispatch Certification within one year of hire date.
Ability to obtain Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE).
Ability to receive access from the National Crime Information Center.

Nice To Haves

Six months to one year of related experience preferred.

Responsibilities

Answer incoming phone lines for both emergency and non-emergency numbers.
Process and retrieve data from TCIC/NCIC System.
Monitor incoming teletypes and other information as required by departmental and state guidelines.
Maintain records in the Incode System for warrants by confirming information and marking served when required.
Train new and existing employees in the regular course of daily responsibilities.
Operate radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services.
Operate a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units.
Relay and update necessary information to appropriate City Departments and public safety agencies.
Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed.
Maintain specialized training certificates and licenses.
Perform other related duties as assigned by the Communications Shift Leader or other Management personnel.
Demonstrate courteous and cooperative behavior when interacting with citizens, visitors, and City staff.
Maintain confidentiality of work-related issues and City information.